PTA Launches Online Complaint Management System

Pakistan Telecommunication Authority, in collaboration with cellular companies, has launched “Online Complaint Management System”, to help customers seek timely resolution of their complaints.

PTA’s Online Complaint Management System was inagurated by Sardar Aseff Ahmad Ali, Federal Minister for Information Technology at PTA headquarters today.

Online Complaint Management System will enable telecom consumers to lodge their complaints regarding telecom services online and to have prompt response on them. This system is integrated with operators and the telecom Authority. 

Chairman PTA Dr. Mohammad Yaseen, Member Finance, Syed Nasrul Karim Ghaznavi, and Member Technical, Dr. Khawar Siddique Khokhar, were also present during the ceremony.

How To lodge an Online Complaint with PTA?

Open www.pta.gov.pk – You will find a link named as “Complaints” on the right-most slot in the top menu.

Click on “Complaints” to find out ways to make a complaint for any telecom service.

·                       For online complaint registration click here

·                       Fill the complaint form with all the required details and press submit.

Note: PTA requires you to register a complaint with your respective service provider prior to registering a complaint with PTA. This online form will require you to have Operator Reference Number. If you don’t have it then better provide date & time of making contact with the operator for further perusal of matter.

The Minister, on the occasion, said that PTA is doing a good job by addressing the grievances and complaints of consumers of the telecom sector and it is ensuring the provision of quality services. The launch of ‘Online Complaint Management System’ would prove to be a significant step towards the achievement of these objectives, he added.

The Minister said, “Government is there to provide policy guidelines and directions, it is the responsibility of the institution to deliver to the public in line with the policy guidelines”. He also discussed with the Secretary IT and chairman PTA the plan and scope of starting training programs in IT sector for educated youth of the country to enable them to get jobs in local and international markets.

On this occasion, Chairman PTA briefed the Minister on Pakistan telecom sector development.

The Chairman said that PTA has encouraged development of local contents and created awareness on it.  It has introduced Information Rabta Portal to facilitate internet users to get information on Pakistan.  He said PTA organized Consumer Forums at different cities to seek views of consumers on telecom services.  PTA also introduced new system to block unwanted calls/SMS.