Walid Irshaid, President and CEO Pakistan Telecommunication Company LTD (PTCL) stated that PTCL is developing Customer Centric approach in the employees and keeping the pace with the dynamic trends of the telecom industry as always a priority of the management.
He was addressing the certificate distribution ceremony at the conclusion of three-week comprehensive training program titled “Management Development Program” (MDP) at PTCL Academy Islamabad.
He expressed his satisfaction over the initiative taken by the training and development department and said that we will ensure that the training produces visible and desired results.
He further added that we are continuously striving to make a positive impact on the lives of our customers, we are focused and determined to better understand the needs of the ever evolving customer and connecting with them.
PTCL real asset has always been human capital and network. It has achieved various commendable milestones but this Management Development Program is one of the most world beating achievements as the entire training calendar 2011 has been designed based on the theme “Ensuring Corporate and Customers Loyalty through learning”. PTCL has a huge training infrastructure throughout the country that is geographically wide spread.
PTCL Academy has been revitalized with a new vision to be recognized locally and regionally as a center of excellence in the provision of state-of-the-art training and consultancy services in telecommunications and related fields. It is providing a platform for the creation, dissemination and exchange of knowledge and expertise in all areas of telecom and IT to internal and external stakeholders. MDP is to determine user’s requirements, specific training needs, evaluate training resources, develop and implement the training program and then finally to evaluate it.
EVP Training and Development, Shakeel Ahmad, also expressed his views on this occasion and said that the Training and Development team has been making untiring efforts to turn PTCL into a true corporate entity. He expressed gratitude to his team and attributed this success to team work
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